If you need to make a change to your shipping address, please contact us right away at email@example.com
All orders ship Monday through Thursday same-day if placed before 2pm PST and arrive within 2 business days. Orders placed after 2pm will ship out on the following day. Please note, orders placed between 2pm on Thursday and 1:59pm on Monday will ship on Monday.
We're sorry you didn't love your PYM. Please reach out to firstname.lastname@example.org with your order number, and we'll take care of the rest.
PYM’s shipping box is recyclable and we use Woolcool® 100% compostable thermal insulation.
Click the Login button at the top right corner of our homepage, or go to https://youcanpym.com/account/login. After creating an account, existing customers can view order history, and manage account and subscription details. When you click Create an Account, enter your details and then check your email for a message that says "Customer account activation". You'll need to open that email and click Activate your account.
You can email us at email@example.com or you can cancel your order through your customer account. You can access your account here: https://youcanpym.com/account/login.